Plannit

Caroline Pelletier

Brigitte Chouinard

Bruno Leclerc

Payment

Create a Stripe account to receive payments faster and without having to disturb your customers. Plannit Pay is your solution!

Create or connect a Stripe account to Plannit

Learn about Plannit Pay payment fees with Stripe based on the payment method and the Plannit version.

Plannit Pay fees with Stripe

Learn about the typical delays for receiving payments with Plannit Pay using Stripe, depending on the payment method.

Plannit Pay payment processing times with Stripe

How to reconcile Stripe deposits and check if they have been deposited into your bank account

View your Stripe account payouts

How to change the frequency of transfers (Payouts) from your Stripe account to your bank account

Change the frequency of Stripe payouts

Your Stripe account balance is not sufficient to refund a customer. See how to increase your balance.

Increase the funds in your Stripe account

Set a minimum balance in your Stripe account to cover all your customers' refund requests.

How to make sure your Stripe account balance is sufficient to refund your customer

A customer made a payment stoppage to his credit card company for an invoice paid with Plannit online payment

Payment dispute by your customer

You may need an external person to have access to your Stripe account: Accountant, Plannit, etc. to help you.

Give a third party access to my Stripe account

Your customers' pre-authorized payments are rejected in Stripe

Pre-authorized payment refused in Stripe as unauthorized

What to do if your customer's direct debit in Stripe has been refused

Procedure to follow in Plannit after a failed bank debit in Stripe

Stripe

Make a refund with Simpay

Simpay

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