Plannit

There are 2 methods of increasing the funds in your Stripe account so that you can refund a customer. Here's the procedure for each.

By adding funds from your bank account to your Stripe account

With this method, you can quickly reimburse your customer without waiting too long, since by transferring funds from your bank account to your Stripe account, the money is immediately available.

Log in to your Stripe account and click on the Balances tab ​

Select Add to Balance ​

Enter the amount and click Next ​

Then Stripe will provide you with the necessary information for the bank transfer from your bank account to your Stripe account: 

1. institution number (3 digits)
2. transit number (5 digits)
3. account number (10 digits)

Make a bank transfer from your bank account (RBC, Desjardins, BMO, etc.) ​

Once the transfer is complete, attach the confirmation of your transfer (PDF or image), confirm and send it to Stripe.

1. Log in to your Stripe account and click on the Balances tab ​
2. Select Add to Balance ​
3. Enter the amount and click Next ​
4. Then Stripe will provide you with the necessary information for the bank transfer from your bank account to your Stripe account: 
 1. institution number (3 digits)
 2. transit number (5 digits)
 3. account number (10 digits)
 
 
 
5. Make a bank transfer from your bank account (RBC, Desjardins, BMO, etc.) ​
6. Once the transfer is complete, attach the confirmation of your transfer (PDF or image), confirm and send it to Stripe.

The next day, you should see the funds on their way to your Stripe account, and you'll be able to process your customer's refund.

By changing the frequency of payouts from your Stripe account to your bank account

This method is mainly used by merchants who receive regular payouts from Stripe. By changing the automatic daily transfers option to manual transfers, your Stripe account balance will be automatically increased, as no more automatic payouts will be made. So as soon as your Stripe account balance reaches the amount you want to refund to your customer, you'll be able to make the refund.

Select Manage payouts ​

Select Manage payment frequency, then check Manual and Save

1. Log in to your Stripe account and click on the Balances tab ​
2. Select Manage payouts ​
3. Select Manage payment frequency, then check Manual and Save

As soon as your Stripe account balance has reached the amount to be refunded to your customer, you can make the refund.

Your Stripe account balance is not sufficient to refund a customer. See how to increase your balance.

Increase funds in my Stripe account

Method 1

Method 2