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Create a visit / work order

How to create a visit and insert all important information on the work order

Stella Marques avatar
Written by Stella Marques
Updated over a year ago

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📙 Step-by-step guide

How to create a visit from a Job folder

On the Dashboard:

  1. Click on + Job

  2. Fill in the customer information and click on Create Job

    You will be directed to the Jobspace for this project

  3. Click on the + in the Work orders / Visits section. Fill in the basic information and save by clicking on ✅

    The visit will appear in the list, so just click to open it and fill in the work order.

How to create a visit from the calendar

  1. Select

    a. On the Calendar (drag & drop) a block of hours in the column of the employee you wish to assign, and select New visit at the bottom

    or

    b. Click on the + button at the top right of the screen and select Visit

  2. Search or create a contact, then click Create visit

How to create a visit from the Visits grid

  1. In the Visits grid, click + Visit at the top right

  2. Search or create a contact, then click Create visit

How to fill in the Work Order / Visit

  1. Use pencil to change location if necessary, then save.

  2. Select the appropriate service (e.g. wildlife management)

  3. Select date and time, then save

    Fill in notes if necessary. These will appear on your customer's work order

  4. Choose resource from drop-down list

  5. Add-on modules (see guides below)

  6. Click on the scroll bar in the History section to see all actions that have taken place since the work order was created.

  7. Internal comments

    • Add private comments

    • Communicate with your employees directly with a tag

Actions button on the Work order

  • Print work order

  • Print purchase order

  • Repeat visit (allows you to copy work order notes, all info in zones, tasks and invoice)

  • Call client

  • Delete

Send button on the Work order

  • Send confirmation

  • Send review request

  • Send work order

For more information on the add-on functionalities, here are a few guides:

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