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Make a refund in Stripe
Make a refund in Stripe

How to issue a refund to your customer who has previously paid his bill online on the Stripe platform.

Caroline Pelletier avatar
Written by Caroline Pelletier
Updated over a week ago

Here are the steps for making a refund of a payment made through Plannit's online payment on the Stripe platform:

Important

Please make sure that you have first carried out the refund transaction in Plannit. Make a refund in Plannit.

Step 1: Refund your customer from your Stripe account

  1. In your Stripe account, enter the invoice number or customer name in the search bar.
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  2. Refund the customer by clicking on the 3 small dots on the right and selecting Refund payment
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  3. Enter the amount you want to refund, the reason and click on Refund.

📌 What should you do if Stripe provides you with insufficient funds to make the refund?

👉 Consulter l'article How to increase the funds in your Stripe account

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