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Troubleshooting with Sage 50
Caroline Pelletier avatar
Written by Caroline Pelletier
Updated over a year ago

This article is intended to help you correct or understand certain system errors.

In this article, you will see :

➡️ How to solve our customers' most common errors

➡️ Our tips and tricks

📘 Error messages and solutions


🔹 It is forbidden to process entries in an associated customer account

You are using an account in the chart of accounts that is an associated account. Associated accounts are often accounts linked to auxiliaries such as accounts receivable or accounts payable. However, Sage 50 does not allow you to enter an accounting entry in an associated account.

How can I resolve this situation so that the journal entry can be imported into Sage 50?

  1. Determine the account number for your charter that will replace this erroneous number.

    If you can't use a number already created in your chart of accounts, create a new one in your chart of accounts and write it down + name it "Plannit Accounts Receivable".

  2. Open your txt file of your accounting entry in a text editor and find and replace the values to correct.

  3. Enter the account number to be modified, then the new account number.

  4. Click on All to replace all erroneous numbers in the file.

  5. You can now save this new file, which will be used to import transactions into Sage 50.

  6. Be sure to go to your Plannit account settings, directly into your product catalog, and modify all the products affected by this account number modification.

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