Here's how to make a full or partial refund on an invoice paid in Plannit:
Step 1: Create a generic item for your reimbursements in Plannit
NOTE: If you have an accounting integration, make sure you have an account and/or correspondence in your accounting system before creating the item in Plannit.
In Settings<List of Products and Services add a $0 product named "Refund" or "Adjustment", etc.
Fill in the appropriate sections as below
Step 2: Adjust the Plannit invoice to reflect the refund
Add the refund item created above, click to open the window and complete as follows:
Add detail in description
Add "-" sign in quantity
Add refund amount in price
Adjust the "applicable sales tax" section if necessary
The new total should appear as follows:
Take note of the "Balance" as it represents the amount to be refunded to the customer.
Step 3: Adjust the payment schedule to balance the bill
Click on the "Refund" button under "Action":
Add a new payment, which will be automatically adjusted when the payment is added (and adjust the original payment method if necessary).
Pay this new amount manually by clicking on "Pay" as follows:
Step 4: Refund the customer
Don't forget to refund the customer according to your usual administrative procedures.
NOTE: If the customer has paid with Stripe, send us the information related to the refund (customer name, invoice #, invoice date and amount to be refunded) via the chat in Plannit and we will be happy to make the request for you. You'll receive confirmation once the refund has been processed.