Plannit

Plannit messaging facilitates exchanges between you and your customers, and keeps track of all communications to avoid wasting time and forgetting things.

Here's how Plannit works for you and your customer:

From the dashboard, click on the request 

Here you'll see automatic messages sent by Plannit to manage the customer experience for you.

You can program messages that you use frequently.

Your customer receives your message by e-mail or SMS*.

They can reply in one click from their customer area.

1. From the dashboard, click on the request 
2. Go to Customer Messaging.
3. Here you'll see automatic messages sent by Plannit to manage the customer experience for you.
4. You can program messages that you use frequently.
5. Your customer receives your message by e-mail or SMS*.
6. They can reply in one click from their customer area.

Other guides you may be interested in:

<a href="https://help.plannit.io/en/articles/7048922-how-to-send-a-message-to-all-my-clients-in-bulk">How to send a message to all my clients in bulk?</a>

<a href="https://help.plannit.io/en/articles/6802334-managing-message-notifications-settings">Managing message notifications</a>

<a href="https://help.plannit.io/en/articles/6868150-managing-pre-programmed-messages-settings">Managing pre-programmed messages</a>

<a href="http://Comment%20puis-je%20envoyer%20des%20communications%20par%20SMS%20%C3%A0%20mes%20clients?" target="_blank" rel="nofollow noopener noreferrer">Can i send SMS communication to my customers?</a>

Respond effectively to your customers and keep track of conversations to better manage requests and the customer experience

How to use Plannit's client message centre

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